All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334). This regulation essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a "cooling off" period of 7 working days - during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email. To cancel this contract or report a fault, please notify us in writing or by email. A telephone call is not sufficient unless both you and Sampleoidz agree otherwise. This law also assumes that the goods have not been used and are in pristine condition with ALL original packaging intact. Please also note that sampleoidz is in no way shape of form responsible for any postal charges in the event if you ( the customer ) decides to exersise your "no quibble " refund and decide for some rare reason you are not happy with our product.